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Hospitality Assistant
MedStar Southern Maryland Hospital Center, located in Clinton, Maryland, is an award winning, acute care hospital focused on caring for patients and their loved ones utilizing advanced technology under the guidance of expert clinicians. Quality, Safety, Wellness, and Patient Satisfaction are achieved through a spirit of patient centered services that connect us to the community we serve. If you believe in patient focused care, excellence, teamwork, and are committed to meeting the needs of our patients and customers, we invite you tojoin our team!
MedStar Southern Maryland Hospital Center is actively recruiting for a fulltime Hospitality Assistant to join our dedicated team! This position will provide support
Primary Duties and Responsibilities:
  • Assembles tray carts for lunch and dinner meal trays for patient care units utilizing information from patient selection(s) and the patients diet orders.
  • Delivers menus to the patient rooms. Explains his/her role to the patients. Explain the menu to the patients. Offers suggestions. Deliver any special items/request to the patients.
  • Delivers trays to the patient room. Replaces missing items and offers alternative menu selections. Makes sure every patient receives a tray unless otherwise indicated (NPO, Isolation). Keep a list of any special requests made from the patients during their stay.
  • Retrieves meal tray(s) from the patients rooms and patient care unit kitchen(s) ensuring that there are no patient personal items left on the tray and delivers to the kitchen. Breaks down cart and wash dishes. Clean and sanitize the food cart and have ready for the next meal. Works on tray line. Works in dish room.
  • Delivers menus to the patients on assigned unit(s), explains menu process to patient and assists the patient in completing menu selection(s) ensuring that the proper condiments are noted for the selections the patient has made. Recommends selections or offers alternative selections when the patient does not select from the menu. Ensures every patient has been contacted.
  • Check for new admissions or diet changes for assigned unit(s), takes those menus back to the patient floor, and returns to dietary office with completed menus. Prepare tally for the cooks and cold production.
  • Completes request for and delivers late trays/meals, discharged trays, guest trays, and isolation trays, securing appropriate unit nursing staff sign-off prior to delivery to patient.
  • Ensures solid utility carts are brought down to the kitchen, break down, clean and sanitize. Conduct daily patient surveys. Must complete at least 35 surveys per month.
  • Provides clerical support to the dietary office, including answering the telephone and following-up on requests and problems communicated by the unit-based Hospitality team.
  • Produces standard computer reports, including meal tallies, dietary orders, nourishment labels, and patient menus using the computer system. Enters patient selection(s) and appropriate special food preferences (for patients on therapeutic diets).
  • Attends and may assist in departmental in-services.
  • Must follow hospital patient confidentiality. Can work any position in the kitchen and tray line.
  • Provides outstanding customer service to all patients regardless of physical incapacitation. Resolves if possible, any and all patient dissatisfactions and update the Director of Dietary.
  • Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment.
  • Performs work of equal skill and responsibility as directed. May also perform work of lesser or greater responsibility as the work load of the department requires.

EDUCATION/EXPERIENCE REQUIREMENTS :
  • High School Diploma/GED
  • 1 year of technical or other specialized training, including successful completion of a department in-service training program within the first thirty days of employment, including, but not limited to, diet restrictions and therapeutic diets.
About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.
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